GURUGRAM: After a complaint from the residents of Orris Aster Court located in Sector 85 seeking handover of maintenance to RWA, the senior town and country planning directed the developer to provide break-up of common area maintenance (CAM) charges being charged from residents to the RWA and resolve the issue amicably within 15 days.
“The builder has been instructed to give the backup of the maintenance fee to the RWA and at the same time strict orders have been issued to solve the problem within 15 days after holding a meeting with the RWA officials,” said Sanjeev Mann, senior town planner.
The residents have been demanding the handover of the maintenance to the RWA of the society for the last one year alleging pathetic services anclaimed that the developer is imposing arbitrary charges. They complained that despite paying heavy maintenance charges to the developer, the services are not up to the mark. Their regular complaints are either not being resolved citing various reasons or closed without action by the facility management of the developer, they alleged.
“Sewage treatment plant has not been working for the last three years. Sewage water is directly sprinkled in plants without treatment. There are many more issues which residents are bearing even after paying high CAM. We hope that the handover process will be completed soon as the concerned authority has clearly instructed the developer to handover the value added services to RWA within fifteen days,” said Savyasanchi Tripathi, RWA general secretary of the society.
They complained that more than 80% of fire extinguishers were expired, while the maintenance vendor for lifts have been given to a local vendor, which is putting their lives in jeopardy.
“The maintenance agency is not justifying the current CAM of Rs 2.50 per sqft and they increase CAM charges without discussing with residents. Since getting the possession, we have been struggling with basement leakage and no action has been taken by the developer,” said Ashish Gupta, a resident.
A representative of the developer said, “We had a meeting with the senior town planner and RWA members and whatever direction has been issued will be complied with.”